PlayJango Casino Privacy Policy

At PlayJango Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and use our services at https://www.playjango.com/. We are operated by Skill on Net Ltd, registered in Malta (Reg. No. C50024), Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Our processing agent is Skill On Net Limited (UK Reg. No. 14264775), Suite A, 4-6 Canfield Place, London, NW6 3BT. We hold a licence issued by the UK Gambling Commission (account number 39326), and our services are available exclusively to players in Great Britain. By using our platform — whether you access us via desktop, mobile browser, or the PlayJango casino app — you agree to the terms set out in this policy.

Who We Are and How to Contact Us

Here at PlayJango, we act as the data controller for the personal information you provide to us. If you have any questions about how we handle your data, or if you wish to exercise your rights under applicable data protection law, please contact our dedicated Data Protection Officer. You may reach us by email at dpo@playjango.com for all data-related queries, or at support@playjango.com for general customer support. Our live chat support is available daily from 06:00 to 00:00 GMT.

What Information We Collect

We may collect the following categories of personal information when you register, log in, or use our services at PlayJango Casino:

Information You Provide to Us

Full name, date of birth, and residential address
Email address, telephone number, and username
Financial information, including payment method details (e.g. Visa, Mastercard, PayPal, Apple Pay, Paysafecard)
Identity verification documents (e.g. passport, driving licence, proof of address)
Communications you send us via email or live chat
Responses to surveys, promotions, or responsible gaming questionnaires

Information We Collect Automatically

Device type, operating system, and browser information
IP address and approximate geolocation
Session activity, gaming history, and wagering behaviour across our casino games and slots
Login timestamps, including data from PlayJango casino login sessions
Technical diagnostics and crash reports from our iOS and Android apps

How We Use Your Information

At PlayJango, we use the information we collect for the following purposes:

Account management: We use your registration data to create and maintain your account, verify your identity, and ensure you can access our PlayJango casino games and slots securely.
Processing transactions: We process deposits and withdrawals made via your chosen payment method, including e-wallets, cards, and bank transfers.
Regulatory compliance: We are required by the UK Gambling Commission to conduct identity verification, age checks, and anti-money laundering (AML) screening.
Responsible gaming: We monitor gameplay patterns to identify signs of problem gambling and apply appropriate safeguards in line with our responsible gambling obligations.
Promotions and bonuses: We use your data to administer offers such as welcome bonuses, free spins, daily picks, casino tournaments, and bingo promotions. If you are a VIP Lounge member, your account manager will also use your data to personalise your experience.
Customer support: We use your contact and account information to respond to your queries via email or live chat.
Marketing: Where you have given consent, we may send you targeted emails about PlayJango casino bonuses, reload promotions, and other offers. You may opt out at any time.
Service improvement: We analyse usage data to improve our platform, including our PlayJango casino app for iOS and Android.

Legal Basis for Processing Your Data

Our PlayJango platform processes your personal data on the following legal grounds:

Contractual necessity: Processing is necessary to fulfil our obligations under the terms of service you accepted when creating your account.
Legal obligation: We are required to process certain data to comply with UK gambling law, anti-money laundering regulations, and other statutory requirements.
Legitimate interests: We process data for fraud prevention, security monitoring, and platform optimisation.
Consent: Where applicable, we process your data based on explicit consent — for example, for direct marketing communications. You may withdraw consent at any time.

How We Share Your Information

We at PlayJango do not sell your personal data to third parties. However, we may share your information in the following circumstances:

Service providers: We work with trusted third-party providers such as game suppliers (including Evolution, Pragmatic Play, NetEnt, and others), payment processors, KYC verification services, and IT infrastructure partners who process data on our behalf.
Regulatory authorities: We may disclose your data to the UK Gambling Commission, law enforcement agencies, or other regulatory bodies where required by law.
Group companies: Your data may be shared within the Skill on Net group where necessary for operational purposes.
Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

Data Retention

We retain your personal data for as long as your account remains active or as required by law. Following account closure, we are legally obligated to retain certain records for a minimum period as required by UK gambling and financial regulations. Once the applicable retention period has elapsed, we will securely delete or anonymise your data.

Cookies and Tracking Technologies

Our PlayJango online casino uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and deliver relevant promotions. You can manage your cookie preferences through your browser settings or via our cookie consent tool. Disabling certain cookies may affect the functionality of our website and apps.

Your Rights

As a data subject under UK data protection law, you have the following rights in relation to your personal data:

The right to access the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure ("right to be forgotten") in certain circumstances
The right to restrict processing of your data
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent for marketing at any time
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately

To exercise any of these rights, please contact us at dpo@playjango.com. We will respond to all verified requests within the timeframe required by applicable law.

Security of Your Data

We at PlayJango Casino take the security of your personal information seriously. We implement appropriate technical and organisational measures — including encryption, access controls, and secure server infrastructure — to protect your data against unauthorised access, loss, or disclosure. Nonetheless, no method of internet transmission is completely secure, and we encourage you to use a strong password and keep your PlayJango casino login credentials confidential.

Children and Underage Players

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has accessed our platform or provided us with personal data, we will take immediate steps to close the account and delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

If you have any questions or concerns regarding this policy, please do not hesitate to contact our Data Protection Officer at dpo@playjango.com. Here at PlayJango Casino, your privacy matters to us, and we are always happy to assist.

Content updated: July 13, 2026